SERVICE ALERT

Updated November 16, 2020

New statewide restrictions, effective 11.16.2020 thru 12.14.2020, have only slightly affected customer-facing operations at Ballard Industrial. Compared to how we've conducted business with you over the past few months, the only update of note is that we have reduced our counter sales stations from three to two. All other services will continue under the same guidelines as before the new order by Gov. Inslee. Please continue reading for details regarding our COVID-19 policies.

We are operating two counter sales positions for walk-in customers. The showroom remains closed for self-service, so we request that customers proceed directly to the counter for assistance. Additionally, we are following the standard 6 foot social distancing guideline and limiting the number of customers in the store at any one time. Please be patient if you are asked to wait outside to make room for customers ahead of you. Face coverings are required inside the building.

While reservations are not required to pick up your will call orders, we respectfully request that you let us know before you arrive so we can have your order ready for you and limit your time inside. As many of you know, the will call area is pretty tight, so we will only be allowing one customer in at a time. If you see someone ahead of you, just wait outside the door until they leave. Again, face coverings required for entry.

The Pipeyard and Repair Center are open during regular operating hours: Monday thru Friday from 7:30 am to 4:30 pm with last cut at 4:00 pm. We still require scheduled pick ups. Please call and set an arrival time before coming to pick up your order.

Our shipping and standard delivery services are operating as usual.

When visiting our facilities, we respectfully ask you to help us keep everyone safe by following social distancing guidelines and wearing required face coverings in accordance with local health directives. We are doing our best to continue supporting, and protecting, our customers. Your patience is appreciated!

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