Careers

Available Positions

We are currently hiring for the following positions:

Counter Sales/VMI Specialist

Counter Sales/VMI Specialist (hybrid role)

We are seeking a versatile Counter Sales & Vendor Managed Inventory (VMI) Specialist who will serve as both a front-line representative in our showroom and a customer-facing inventory support professional at select client locations. This hybrid role requires strong customer service skills, independence, organization, and a proactive work ethic.

The ideal candidate will enjoy interacting with customers in person, supporting internal teams, driving company vehicles to customer sites, maintaining inventory programs, and delivering a positive, solutions-focused experience aligned with Ballard Industrial's values.

Counter Sales & Showroom Support - Essential Duties

• Greet and assist retail customers with product information, pricing, availability, and order processing.
• Enter customer orders into the POS system and pick order tickets accurately.
• Maintain assigned showroom aisles, ensuring they remain organized, labeled, stocked, and presentable.
• Support other departments with quoting, pulling orders, writing additional orders or credits, and restocking additional areas as needed.
• Perform light housekeeping duties such as sweeping, dusting, and emptying trash to ensure a clean, customer-ready environment.
• Uphold company values by providing responsive, friendly, solution-oriented customer service.

VMI & Customer Site Inventory Management - Essential Duties

• Drive company vehicles to designated customer sites, following all traffic safety rules.
• Take inventory counts and manage stock levels at customer facilities.
• Deliver, stock, and organize fill-in orders, spot buys, and special orders.
• Maintain barcode/labeling systems and ensure inventory is organized and easily identifiable.
• Build and maintain strong relationships with customer contacts, ensuring open communication and responsiveness.
• Recommend adjustments to min/max inventory levels and product placement based on onsite observations.
• Collaborate with purchasing to prevent stockouts, identify alternative products during shortages, and support customer usage needs.
• Manage back orders and special-order items, providing customers with accurate ETA updates.
• Assist customers with returns, warranties, and tool repair coordination.
• Support implementation of new VMI programs, including initial inventorying, organizing, barcoding, and product locating.

Qualifications

• High School Diploma or GED (or equivalent).
• Strong communication skills and attention to detail.
• Ability to lift to 50 lbs. regularly.
• Valid WA Driver’s License.
• Proficiency with typing, Microsoft Office, and basic computer skills.
• Ability to perform basic math and complete documentation accurately.
• Positive attitude, team-oriented mindset, and reliable work ethic.
• Ability to drive and travel to customer sites as part of regular duties.
• Must be able to pass random drug tests.

Preferred Experience

• Background in industrial, marine, manufacturing, or warehouse environments.
• Experience in customer service, counter sales, inventory management, or delivery.
• Familiarity with POS systems, inventory processes, or VMI programs.

Key Competencies

• Customer Centric Focus
• Time Management & Organization
• Problem-Solving
• Independence & Self-Motivation
• Professional & Timely Communication
• Relationship Building
• Adaptability & Flexibility
• Continuous Improvement Mindset

Compensation & Benefits

• $23-$25/hour DOE
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Please send your resume to careers@ballardindustrial.com to apply.