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Website Help

Welcome to the Ballard Industrial website and online catalog. On this page you will find answers to many questions you may have about registering, browsing inventory, and placing orders as well as how to use the many features included in your online account.

If you don't find an answer to your question here, please contact us . Not only will you be helping yourself by asking, but you'll also be helping us so we can better assist and inform other customers going forward.

Account Management

REGISTRATION

Registration is easy and just requires some basic contact information from you to get started. Once you're registered and log in, you can add billing, shipping and additional contact details. You can also add multiple shipping addresses and even multiple users to your account (see the Multi-User Accounts section below).

MULTI-USER ACCOUNT

The website allows customers to manage multiple purchasers under a single corporate account rather than having each member of the purchasing team on their own separate accounts. There are three user role types with varying levels of permissions.

User Roles Defined

Junior Buyer - Can create a shopping list and submit the list for approval, but cannot checkout themselves.

Senior Buyer - Can create shopping carts, checkout their own orders, and approve/checkout shopping lists for Junior Buyers.

Admin - Has all the privileges granted to a Senior Buyer. Additionally, a Senior Buyer plus can update addresses and add and manage other users. This role is automatically assigned to the user who creates the account.

Shopping

INVENTORY

Cant find what you're looking for? Tell us if you can't find your products in the web catalog and we will expedite our efforts to upload those items to our website.

There are several options available to let us know what you'd like to see added to the site:

PRODUCTIVITY TOOLS

Be sure to look out for the following tools to make repeated orders easier and quicker. Any of these tools can be accessed while signed in to your account.

  • Shopping Lists
  • Save Your Cart
  • Products Ordered
  • Order History